Tim is Principal Engineer for SRE at Xero, a cloud-based business software company with over 2 million subscribers. Tim’s years creating and responding to “surprises” in production have fueled a passion for learning from incidents. He is an advocate for the people grappling with complexity in high pressure circumstances.
Tim has spent over 20 years working with technology and infrastructure at scale. He cut his teeth building and supporting large scale network, data and compute systems for the VFX and animation industries. In 2014 he moved to the SaaS world with Xero where he has worked across a number of disciplines as an engineer, team lead, product owner and architect - each adding to his perspective on software systems engineering and operations.