Alex Hidalgo is the Principal Reliability Advocate at Nobl9 and author of Implementing Service Level Objectives. During his career he has developed a deep love for sustainable operations, proper observability, and using SLO data to drive discussions and make decisions. Alex’s previous jobs have included IT support, network security, restaurant work, t-shirt design, and hosting game shows at bars. When not sharing his passion for technology with others, you can find him scuba diving or watching college basketball. He lives in Brooklyn with his partner Jen and a rescue dog named Taco. Alex has a BA in philosophy from Virginia Commonwealth University.
Alex Solomon is the Co-founder and General Manager of PagerDuty. He advocates for growing the community of PagerDuty practitioners by sharing best practices that advance real-time operations. Alex started PagerDuty in 2009 as founding CEO, leading the company through several stages of growth, including product-market fit, fundraising, and expansion of the product vision to what is now the PagerDuty Operations Cloud. He has served on the PagerDuty board of directors since 2010.
Alexa is a Program Manager and runs the online community at PagerDuty. She has been in the tech industry for nearly a decade, and is passionate about building communities and fostering relationships. Outside of work, you can find Alexa spending time with her Chocolate Lab Chewie, exploring the outdoors, and binging true crime shows.
Alexandra Shaheen started in non-profit administration, but dove right into the systems used to manage the grant-making process. She realized a love for the realm of engineering and seeing requirements result in tangible systems that make important work easier.
Alexandra joined The New York Times in 2018 as a program manager for the team responsible for building and rolling out a new article editor for The Times. After the article editor’s successful rollout in late 2019, Alexandra started as program lead on the election readiness project. She managed the assessments of critical systems, ran stress tests throughout the year, led resilience projects to fortify workflows with single points of failure, and created event preparation requirements for all of technology. She considers this to have been her dream project.
My name is Alisa Liebowitz and I have been at PagerDuty for over 11 years, starting when the company was under 20 employees. I am excited to share my journey with you.
Andra is a Security Engineer at PagerDuty. She specializes in Cloud and Infrastructure Security and also manages the Responsible Disclosure program. She delights in making fart noises with her hands, and has trained a cat to fistbump.
Raised on an island in the PNW, I made her way to San Francisco after graduating from the University of Oregon, where I started working for PagerDuty. My next chapter with the company will take me to Lisbon, where I will continue to work on our AWS Strategic Alliance. I love to travel and stay active through yoga. I am passionate about all things nature, especially Marine Biology – love to geek out on whale facts.
Arthur is the Founder and CEO of JovianX Platform for SaaS, a control plane for SaaS products, radically simplifying building and operating SaaS and cloud services.. Previously, he held products and technology management roles with RedHat, the Linux Foundation, Cloudify, Liveperson, and Matrix.
Austin Parker has been solving - and creating - problems with computers and technology for most of his life. He is the Principal Developer Advocate at LightStep and maintainer on the OpenTracing and OpenTelemetry projects. His professional dream is to build a world where we’re able to create and run more reliable software. In addition to his professional work, he’s taught college classes, spoken about all things DevOps and Distributed Tracing, and even found time to start a podcast. Austin is also the co-author of Distributed Tracing in Practice, published by O’Reilly Media.
Austin is an international speaker, having presented to audiences in Europe and North America on topics relating to Observability and DevOps. In addition, he has led or assisted with workshops on OSS projects such as OpenTelemetry and OpenTracing at events such as QCon SF 2019 and QCon London 2020, and O’Reilly Infrastructure and Ops 2020. Finally, he has extensive experience speaking to diverse audiences in a variety of media formats through his podcast On-Call Me Maybe and his event livestreams such as OPS Live!