The hosts start out with their pet peeves: which myths about running software in production would we like to debunk?
Scott: “As a developer, I focus on APIs… So the myth I think about is that software engineers will just ‘get’ your API with very little documentation or [code] samples. While some will, to fully support your community you need to have good documentation, good sample code, and good tools to help people get started.”
We also cover “root cause” vs “contributing factors”, the role of psychological safety in comparison to picking the right tools, and the obligation software engineers have to manage their software in production if they want to write “good” code.
The goal of this podcast is to discuss practices that build both more resilient systems and better quality of life for the people supporting them. In order to do that, which topics would we like to cover?
Matt: “I think a key practice is the idea of learning from incidents. And what I mean by that is how can we get better at actually learning and taking incidents as gifts and not just something we react to and create action items and tickets about.”
We also cover collaboration, development tools, and the importance of diverse viewpoints.
What are each of the hosts focused on?
Julie: “How do we work together to own our code in Production? When there’s a resistance from software engineers to owning that code in production, I’d like to know why.”
The hosts each discuss their own interests which span across psychological safety, developer education & experience, open source software communities, emergency response systems, chaos engineering & game days, human factors, and learning from incidents.
But wait, WHO are these hosts?
George: “I hated being on-call. I mean loathed being on-call. So many on-call disaster stories that just took a toll on my personal life… Ironically, I ended up working at PagerDuty… It turns out there’s a lot we can do to make [on-call] better and there’s this good Venn diagram of interests that come together when we talk about emergency response.”
Everyone does a quick roundtable introduction.
The hosts find common ground from their diverse backgrounds.
Julie: “I started [in IT] as a recruiter which means I got to hear why people were leaving their jobs… What made them miserable?… To have the opportunity to help make people’s lives easier was one I couldn’t pass up.”
Everyone shares a brief version of their origin stories. Scott continues to focus on tools. LOL
Mysteries are revealed.
The hosts talk about the next few episodes and what to expect on the show.
George Miranda is a Community Advocate at PagerDuty, where he helps people improve the ways they run software in production. He made a 20+ year career as a Web Operations engineer at a variety of small dotcoms and large enterprises by obsessively focusing on continuous improvement for people and systems. He now works with software vendors that create meaningful tools to solve prevalent IT industry problems.
George tackled distributed systems problems in the Finance and Entertainment industries before working with Buoyant, Chef Software, and PagerDuty. He’s a trained EMT and First Responder who geeks out on emergency response practices. He owns a home in the American Pacific Northwest, roams the world as a Nomad with his wife and dog, and loves writing speaker biographies that no one reads.
Matt Stratton is a DevOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader DevOps community, and back in the day, his license plate actually said “DevOps”.
Matt has over 20 years experience in IT operations, ranging from large financial institutions such as JPMorganChase and internet firms, including Apartments.com. He is a sought-after speaker internationally, presenting at Agile, DevOps, and ITSM focused events, including ChefConf, DevOpsDays, Interop, PINK, and others worldwide. Matty is the founder and co-host of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences.
He lives in Chicago and has three awesome kids, whom he loves just a little bit more than he loves Doctor Who. He is currently on a mission to discover the best phở in the world.
Julie Gunderson is a DevOps Advocate on the Community & Advocacy team. Her role focuses on interacting with PagerDuty practitioners to build a sense of community. She will be creating and delivering thought leadership content that defines both the challenges and solutions common to managing real-time operations. She will also meet with customers and prospects to help them learn about and adopt best practices in our Real-Time Operations arena. As an advocate, her mission is to engage with the community to advocate for PagerDuty and to engage with different teams at PagerDuty to advocate on behalf of the community.
Scott McAllister is a Developer Advocate for PagerDuty. He has been building web applications in several industries for over a decade. Now he’s helping others learn about a wide range of web technologies. When he’s not coding, writing or speaking he enjoys long walks with his wife, skipping rocks with his kids, and is happy whenever Real Salt Lake can manage a win.