I’m a software engineering manager from a non-traditional background that speaks enough human to be productive with the rest of the tech industry. I’ve traversed my career into my level of inadequacy, and look forward to moving even further down/up that path until i know absolutely nothing about what i’m doing.
George Miranda directs Product Marketing at Honeycomb, where he helps people improve the ways they run software in production. He made a 20+ year career as a Web Operations engineer at a variety of small dotcoms and large enterprises by obsessively focusing on continuous improvement for people and systems. He now works with software vendors that create meaningful tools to solve prevalent IT industry problems. He’s a former Page It to the Limit host.
George tackled distributed systems problems in the Finance and Entertainment industries before working with Buoyant, Chef Software, and PagerDuty. He’s a trained EMT and First Responder who geeks out on emergency response practices. He owns a home in the American Pacific Northwest, has no idea where home is anymore, and loves writing speaker biographies that no one reads.
J. Paul Reed began his career in the trenches as a build/release and operations engineer. After launching a successful consulting firm, he now spends his days as a Senior Applied Resilience Engineer on Netflix’s Critical Operations & Reliability Engineering (CORE) team, focusing on incident analysis, systemic risk identification and mitigation, applied Resilience Engineering, and human factors expressed in the streaming leader’s various sociotechnical systems.
Reed is an internationally recognized speaker on operational sociotechnical complexity challenges and opportunities, Resilience Engineering, and DevOps and holds a Masters of Science in Human Factors & Systems Safety from Lund University.
Jaime began his career as a molecular biologist before following his passion for communications, working at DigitalOcean, Riot Games, and Shopify, where he launched the engineering communications function. He co-founded Incident Labs, helping teams better manage their incident response data to return hours for planned work. He is also an avid lover of dumplings.
Jason Yee is Director of Advocacy at Gremlin where he helps people build more resilient systems by learning from how they fail. Previously, he was Senior Technical Evangelist at Datadog, a Community Manager for DevOps & Performance at O’Reilly Media, and a Software Engineer at MongoDB. Outside of work, he likes to spend his time collecting interesting regional whiskey and Pokémon.
Jay Gordon is a Senior Cloud Ops Advocate with the Microsoft Azure Advocates. He and the rest of the Advocacy team are focused on helping Developers and Ops teams get the most out of their cloud experience with Microsoft Azure. Prior to Microsoft, Jay was part of teams at DigtialOcean, BuzzFeed and MongoDB. Jay lives in New York City with his wife and has a goofy pug named Rico.
John Allspaw has worked in software systems engineering and operations for over twenty years in many different environments. John’s publications include the books The Art of Capacity Planning (2009) and Web Operations (2010) as well as the forward to “The DevOps Handbook.” His 2009 Velocity talk with Paul Hammond, “10+ Deploys Per Day: Dev and Ops Cooperation” helped start the DevOps movement.
John served as CTO at Etsy, and holds an MSc in Human Factors and Systems Safety from Lund University.
Leandro is VP of Engineering at MessageBird, where he is responsible for developing and maintaining a technical roadmap that ensures MessageBird is able to quickly drive product innovation and solve customer needs, while also maintaining operational efficiency and delivering reliable products. Previously, Leandro was Director of Infrastructure @ Booking.com and has many years of experience as a Software Engineer, from which he collected many interesting stories. If you’re interested in Leadership and/or Surfing, then you both have something in common!
Lilia comes to PagerDuty by way of 15 years of designing data-driven products for enterprise customers. As the product leader for the Digital Foundations group, she’s passionate about helping service owners learn from data to make decisions and solve problems. In her spare time, Lilia plays keyboard in the PagerDuty band (the OnCalls), volunteers for Code2040, and watches any movie Keanu Reeves is in.